Shipping & Delivery Policy

⏱️ Processing Time

At Aysal Sports, we process orders quickly to get your gear to you as soon as possible:

• Standard Processing: Orders are processed within 3-5 business days
• Order Confirmation: You'll receive an email confirmation immediately after placing your order
• Shipping Notification: Once your order ships, you'll receive a tracking number via email
• Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day

🌍 Shipping Destinations & Delivery Times

United Kingdom (Domestic Shipping) FREE STANDARD SHIPPING

We offer two shipping options for UK customers:

United States FREE STANDARD SHIPPING

We offer reliable shipping to all US states:

European Union (Euro Zone) FREE STANDARD SHIPPING

We ship to 25 countries across the Euro Zone with two delivery options:

Euro Zone Countries (25 Countries):

Canada

Oceania (Australia & New Zealand)

Coverage: Australia and New Zealand

📦 Order Tracking

Stay informed every step of the way:

• Tracking Number: Provided via email within 24 hours of dispatch
• Real-Time Updates: Track your shipment in real-time through the courier's website
• Delivery Notifications: Receive updates when your order is out for delivery
• All Orders Include Tracking: Every shipment, domestic and international, comes with full tracking capability

🚫 Shipping Restrictions

Please be aware of the following shipping limitations:

• P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses
• Oversized Items: Large or specialty items (such as motorcycle helmets or bulk orders) may incur additional shipping fees, which will be displayed at checkout
• Remote Areas: Some remote locations may require extended delivery times or additional charges
• Shipping Coverage: We currently ship to 31 countries across 5 major shipping zones (UK, USA, Canada, Euro Zone, and Oceania)

🌐 Customs & Import Duties (International Orders)

Important information for international customers:

• International orders may be subject to customs duties, taxes, or import fees imposed by your country
• These charges are the responsibility of the customer and are not included in our shipping costs
• Customs processing may add 1-5 days to delivery times
• We recommend checking with your local customs office for estimated duties before ordering
• All international shipments include customs documentation to facilitate smooth clearance

📍 Address Accuracy

Ensure smooth delivery by providing accurate information:

• Double-check your shipping address at checkout for accuracy
• Include apartment/unit numbers, building names, and any special delivery instructions
• Ensure your phone number is correct for courier contact if needed
• Aysal Sports is not responsible for delays, lost shipments, or failed deliveries due to incorrect or incomplete address information
• Contact us immediately at aysalsports786@gmail.com if you need to update your address after placing an order (before dispatch)

📮 Lost or Damaged Packages

We take every precaution to ensure your order arrives safely. However, if issues occur:

• Lost Packages: If your tracking shows no movement for 7+ days after the estimated delivery date, contact us immediately
• Damaged Items: If your package arrives damaged, take photos of the packaging and items, and contact us within 48 hours of delivery
• Missing Items: Report any missing items from your order within 48 hours of delivery
• Resolution: We'll work with the shipping carrier to file a claim and arrange a replacement or refund as quickly as possible
• Insurance: All shipments are insured for their full value

💰 Shipping Costs Summary

Transparent pricing for all destinations:

• Currency: All prices are in British Pounds (GBP)
• No Hidden Fees: All shipping costs are clearly displayed at checkout
• Free Shipping: Enjoy free standard shipping to UK, USA, and all Euro Zone countries
• Express Options: Faster delivery available for UK, USA, and Euro Zone at £14.99

🎁 Special Circumstances

Custom & Personalised Orders

Custom motorcycle gear and personalised items require additional processing time (typically 2-3 weeks beyond standard processing). You'll be notified of the estimated delivery date when you place your order.

Pre-Orders

Pre-order items will ship as soon as they become available. Estimated ship dates are provided on the product page and in your order confirmation email.

Bulk Orders

Large team or bulk orders may require extended processing and shipping times. Contact us at aysalsports786@gmail.com for specific delivery estimates for orders over 20 items.

Multiple Items

All items in your order will be shipped together once all items are ready. If you need items shipped separately, please place separate orders.

🔄 Delivery Issues & Redelivery

What happens if you're not home:

• Missed Delivery: Couriers will typically leave a card with redelivery instructions
• Safe Place: You can often specify a safe place for delivery through the courier's tracking system
• Collection Points: Many couriers offer collection from local depots or partner locations
• Redelivery Attempts: Most couriers make 2-3 delivery attempts before returning to depot
• Unclaimed Packages: Packages not collected within the courier's holding period will be returned to us, and you may be charged for return shipping